CLAIMS

The difference
in Onlia claims

We're committed to delivering the
best possible claims service so
that you can spend less time on
insurance, and more on things that matter.

We're there when you need us, 24/7.

Our caring team will work hard to resolve your claim simply and fairly.

Need to make a claim? Call 1-844-472-7901

Tell us what happened. We’ll make sure that you’re taken care of.

For non-emergencies or questions about existing claims, please email us at claims@onlia.ca. We'll get back to you within 1-2 business days.

We're committed to making bad days easier.

We built our team from the ground up to provide a caring, fair, hassle-free claims experience. We'll support you through every step, make arrangements with any repair and service professionals you need, and take your feedback to heart in continually improving our service.

Fraudulent claims drive premiums up and take attention away from people who really need it.
Our system runs numerous anti-fraud checks to prevent that from happening.

Frequently asked questions

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If you need to make a claim, please call us at 1-844-472-7901. We’ll make sure that you’re taken care of. You can report emergency claims 24/7. 

For non-emergencies or questions about existing claims, you can email us at claims@onlia.ca

It’s useful to have the following information on hand. The more information you can provide up front, the faster we can help you.

  • Report from the Collision Reporting Centre or the police.
  • Vehicle info, license plate number, insurance and contact info of the other party.  
  • Photos of the damage / scene.
  • Receipts for any out of pocket expenses.
  • Receipts for any lost or damaged items. 

Once you have finished the process of reporting your claim, you will receive an email confirmation of the report, along with a claims reference number.

First and foremost, exchange information with the other parties.

  1. Information you should collect includes their name, contact details, licence plate number, vehicle information (year, make, model), insurance company name and policy number.
  2. Take photos of any damage and the scene.
  3. Report it to the Collision Reporting Centre, preferably within 24 hours but no later than 48 hours.
  4. Keep in mind you MUST report to the nearest Collision Reporting Center in the jurisdiction where the collision actually took place, and not the location closest to your home address. You can find a list of locations here.
  5. Report your claim to us as soon as possible. You can reach us at 1-844-472-7901.

Victim of a hit and run? Complete steps 2-5 above.

Need a tow? We’d recommend that you give us a call at 1-844-472-7901 and we can point you in the right direction. If you have the right coverages in place, this may be covered as part of your claim.

The towing industry can be confusing when it comes to charges and fees, especially when a police officer tells you to move your car and an eager tow truck is ready to hook up your vehicle. Take a look at this informative blog to make sure you know your rights when you need a tow.

Here are some steps you can take in a scenario like this: 

  1. Get the driver’s license information of the other driver. If the driver is not willing to provide this, take a photo of the license plate / write it down. 
  2. Take photos of the damage, and of the other car if you can. 
  3. Call the police. Even if the accident is minor, collisions with an uninsured driver must be legally documented.
  4. The police officer may direct you to a Collision Reporting Centre where you will be required to provide all the information you have about the car and the plate number.
  5. Contact us to get your claim started. You can reach the Claims team at 1-844-472-7901.

These scenarios can be stressful, but we’ll work through them together!

There are two scenarios to consider when someone hit your car and drove off. 

  1. You have no idea who hit you: 
    • Report the damage to the Collision Reporting Centre, preferably within 24 hours but no later than 48 hours. Keep in mind you MUST report to the nearest Collision Reporting Center in the jurisdiction where the collision actually took place, and not the location closest to your home address. You can find a list of locations here.
    • You can consult My Account to confirm if you have coverage for Collision and take note of your deductible. 
    • Report a claim and we’ll take care of you! You can reach the Claims team at 1-844-472-7901
  2. You have the information of the person who hit you (e.g. they left a note, or there was a witness):
    • Same as above.
    • If it is possible to identify the person who hit you, AND they have insurance, we may be able to settle the claim using your Direct Compensation Property Damage coverage, which has a deductible of $0.

 A small silver lining: if you are the victim of a hit and run the claim is considered a ‘not at fault’.