CUSTOMER SUPPORT
Have a question?
We're happy to help and bring more clarity to your insurance.
Support
We’ll help you navigate insurance
Onlia is dedicated to providing the support you need, when you need it. Buying insurance can be overwhelming — we’re committed to bringing clarity on car and home insurance in Ontario.
Whether you have a question about buying online or a qualm about coverage you need, we’re here for you.
Ways to get support
Ask our chatbot
Our digital chatbot is online 24/7, and can help with inquiries about buying and managing your insurance, submitting claims, and more. Click the pink icon near the bottom of your screen to get started.
Use My Account
View your policy documents, update your information, and even change your coverage in My Account — no phone calls required. Our on-screen prompts are simple to follow, making insurance easier than ever.
Explore our FAQ
You have questions, and we have answers. Explore our FAQs to find information about eligibility for Onlia Insurance, choosing the right coverage, your premium, and more.
Go online with Onlia
Get insurance that’s easy to manage, without the guesswork. Get a quote online today to see how much you could be saving.
Frequently asked questions
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With Onlia you can easily get an insurance quote online. Just answer some questions and you'll get a price right away.
Some situations will require you to speak to an Onlia insurance broker team member, but otherwise you can get an insurance quote and policy anytime online.
If you have an Onlia account, and looking to add a product, ensure you are signed in or give us a ring at 1 844-472-7905.
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New customers can bundle their policies by purchasing them at the same time. You'll automatically receive the discount. For existing customers looking to add a policy and receive the discount, contact your broker or give us a call at 1 844-472-7905.
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Missing a payment depends on your carrier. Give us a call at 1 844-472-7905.
How to contact us
By Phone
Prefer to hear a friendly voice to help answer your insurance questions? Call us at 1-844-472-7905, Monday — Friday between 9 a.m. and 5 p.m.
Chat with our chatbot
Start a chat with our chatbot. Get assistance and instant answers to your questions with our digital assistant.
Email us
Have a question after hours? Send us an email at support@onlia.ca and we’ll get back to you ASAP.
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