Accessibility Policy

Onlia Holding Inc. “Onlia” is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.

Onlia is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

Onlia understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

Onlia is committed to excellence in serving and providing services to all customers including people with disabilities.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

Training

We are committed to training all staff that are responsible for taking care of our customers to receiving training in accessible customer service, other Ontario’s accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities.

In addition, we will train:

  • all persons who participate in developing the organization’s policies; and
  • all other persons who provide services on behalf of the organization

Training of our employees and volunteers on accessibility relates to their specific roles.

Training includes:

  • purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standards
  • our policies related to the Customer Service Standards
  • how to interact and communicate with people with various types of disabilities
  • how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a
  • support person
  • how to use the equipment or devices available on-site or otherwise that may help with providing services to people with disabilities.
  • what to do if a person with a disability is having difficulty in accessing our Onlia’s services.

We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.

We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.

Assistive Devices

People with disabilities may use their personal assistive devices when accessing our services.

In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our services.

We ensure that our staff are trained and familiar with various assistive devices we have on-site or that we provide that may be used by customers with disabilities while accessing our services.

Communication

We communicate with people with disabilities in ways that consider their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public and third parties.

When we cannot easily identify that an animal is a service animal, our staff may ask for documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.

A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.

A regulated health professional is defined as a member of one of the following colleges:

  • College of Audiologists and Speech-Language Pathologists of Ontario
  • College of Chiropractors of Ontario
  • College of Nurses of Ontario
  • College of Occupational Therapists of Ontario
  • College of Optometrists of Ontario
  • College of Physicians and Surgeons of Ontario
  • College of Physiotherapists of Ontario
  • College of Psychologists of Ontario
  • College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario

If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our services:

  • explain why the animal is excluded
  • discuss with the customer another way of providing services

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

We notify customers of this by posting a notice on our website under the accessibility policy.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services for customers with disabilities, Onlia will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative services, if available.

The notice will be made publicly available in the following ways: Onlia Website and/or an email will be sent to the affected group(s) depending on the type of disruption and who is affected.

Feedback Process

We recognize that even with our best efforts, there are no ‘one size fits all’ solutions for accessible communication. As such we request the support and collaboration of those who have accessibility needs, to help determine which method(s) of communication will be most mutually effective. You can help us make sure that we’re living up to the standards of our accessibility policy by providing us with your feedback. We are happy to provide accessible formats and communication support upon request. If you need accessibility support or have any questions or feedback for us on how we’re delivering on the commitments outlined above, please reach out to us using the contact information below. We’re looking forward to learning and growing with our community.

Here are the ways you can provide feedback or request accessible formats and communication support:

Alternatively, you may contact us by any of the means noted above to request a copy of this policy in a format that takes into account any disability you may have.

Click here to download a PDF of our accessibility policy

Any complaints with respect to this policy or Onlia’s execution of this policy may be sent to Onlia’s Complaints to support@onlia.ca. Be sure to enter Complaint as the subject of your email. Further details can be found here.

The Complaints Ombudsman’s contact details and the process for the handling of such complaints may be found here.

Information and Communications

We have a process for receiving and responding to feedback and the process is accessible to persons with disabilities upon request as described above.

We communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about Onlia and its services, including public safety information, in accessible formats or with communication supports:

  • in a timely manner, taking into account the person’s accessibility needs due to disability; and
  • at a cost that is no more than the regular cost charged to other persons.

We will consult with the person making the request in determining the suitability of an accessible format or communication support. If Onlia determines that information or communications are unconvertible, the organization shall provide the requestor with:

  • an explanation as to why the information or communications are unconvertible; and
  • a summary of the unconvertible information or communications.

We will also meet internationally recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level A website requirements in accordance with Ontario’s accessibility laws and are continuously working towards Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements.

Employment

We notify employees, job applicants and the public that accommodations can be made during recruitment and hiring. We notify job applicants when they are individually selected to participate in an assessment or selection process that accommodations are available upon request. We consult with the applicants and provide or arrange for suitable accommodation.

We notify successful applicants of policies for accommodating employees with disabilities when making offers of employment.

We notify employees that supports are available for those with disabilities as soon as practicable after they begin their employment. We provide updated information to employees whenever there is a change to existing policies on the provision of job accommodation that take into account an employee’s accessibility needs due to a disability.

We will consult with employees when arranging for the provision of suitable accommodation in a manner that takes into account the accessibility needs due to disability. We will consult with the person making the request in determining the suitability of an accessible format or communication supports specifically for:

  • information that is needed in order to perform the employee’s job; and
  • information that is generally available to employees in the workplace

Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. With the employee’s consent, we will provide workplace emergency information to a designated person who is providing assistance to that employee during an emergency.

We will provide the information as soon as practicable after we become aware of the need for accommodation due to the employee’s disability.

We will review the individualized workplace emergency response information:

  • when the employee moves to a different location in the organization (if applicable);
  • when the employee’s overall accommodations needs, or plans are reviewed; and
  • when the employer reviews its general emergency response policies.

We have a written process to develop individual accommodation plans for employees.

We have a written process for employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work.

Our performance management, career development and redeployment processes take into account the accessibility needs of all employees.

Changes to Existing Policies

Any policies of Onlia that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.

This document is publicly available. Accessible formats are available upon request.

 

Integrated Accessibility Standards – Multi-Year Plan

INTEGRATED ACCESSIBILITY STANDARDS – Multi-Year Plan ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT, 2005

Date: June 30, 2021

Part I – General Requirements

Initiative Action

Establishment of Accessibility Policies

Onlia's Integrated Accessibility Standards Policy describing how Onlia achieves or will achieve accessibility, is posted on Onlia's website. The policy is available in an accessible format upon request.

 

Accessibility Plans

This multi-year plan outlines Onlia's strategy to prevent and remove barriers and meet the requirements under the Accessibility Act and Regulations. The Accessibility Plan is available in an accessible format upon request. The Accessibility Plan will be reviewed every 5 years.

 

Training

A training policy and program on the regulation and Human Rights code was developed. All affected employees and other persons specified in the Integrated Accessibility Standards (IAS) will receive the training on the requirement of the accessibility standards. Records of the training will be retained by Onlia's People & Culture department.

 

Part II – Information & Communication Standards

Initiative Action

Feedback, Accessible Formats & Communication Supports

Onlia will continue to ensure that its process for receiving and responding to feedback is accessible to persons with disabilities. Onlia will also, in a timely manner, provide or arrange for the provision of, accessible formats and communications supports to individuals with disabilities, upon request. In doing so, Onlia will consider, through consultation with the individual, the individual’s accessibility needs and the suitability of the format or communication support to his or her disability.

 

Accessible Websites & Web Content

Any new Onlia internet websites and web content will be conformed to the WCAG 2.0 standards presently required under the IAS. All of Onlia’s internet websites and web content (other than for applicable exceptions) will conform to the WCAG 2.0 standards required in the timelines and as required by the IAS to be conformed to in the future. This is an ongoing effort.

 

Part III – Employment Standards

Initiative Action

Recruitment – General

Notification of availability of accommodation for persons with disabilities will be provided on all job postings that are posted internally and externally on which Onlia posts recruitment opportunities.

 

Recruitment – Assessment or Selection Process

Onlia accommodates applicants with disabilities in its recruitment process. Onlia will notify job applicants, when individually selected to participate in the selection/interview process, that accommodations in relation to the materials or processes to be used are available upon request. If a selected applicant requests an accommodation, Onlia will consult with the applicant and provide, or arrange for the provision of, a suitable accommodation in a manner that considers the applicant’s accessibility needs due to his or her disability.

 

Notice to Successful Applicants

A training policy and program on the regulation and Human Rights code was developed. All affected employees and other persons specified in the Integrated Accessibility Standards (IAS) will receive the training on the requirement of the accessibility standards. Records of the training will be retained by Onlia's People & Culture department.

Informing Employees of Supports

Onlia will inform its employees of its policies, and of any change to its policies, which are used to support employees with disabilities, including policies on the provision of job accommodations that considers accessibility needs. This information will be provided to new employees as soon as is practicable after commencing employment.

Accessible Formats & Communication Supports for Employees

Upon the request of an employee with a disability, Onlia will consult with the employee to provide, or arrange for the provision of, accessible formats and communication supports for information that is needed to perform the employee’s job and for information that is generally available to other employees. Onlia will also consult with the employee making the request in determining the suitability of an accessible format or communication support.

Workplace Emergency Response Information

Onlia will provide individualized workplace emergency response information to disabled employees (and to persons designated by Onlia to provide emergency assistance to such employees, where required), as necessary and when made aware of such necessity for accommodation. The individualized workplace emergency response information will be reviewed as required by the IAS.

Documented Individual Accommodation Plans

Onlia has developed and implemented an accommodation policy, which includes elements required by the IAS, and for the development of documented individual accommodation plans for employees with disabilities.

 

Return to Work Process

Onlia’s Return to Work policy has been developed which outlines the provision of employees with disabilities returning to work.

Performance Management

Onlia will consider the accessibility needs of employees with disabilities, as well as individual accommodation plans, in its performance management of such individuals.

Career Development & Advancement

Onlia will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when providing career development and advancement to such individuals.

Redeployment

Onlia will consider the accessibility needs of employees with disabilities, as well as individual accommodation plans, when re-deploying such individuals.

Part IV – Built Standards, Transportation & Design of Public Spaces

Initiative Action

Exterior Paths of Travel, Service Counters and Waiting Areas

Currently, this Integrated Accessibility Standards Regulation (IAS) does not apply to business as it is not applicable to our business and strategic direction.

 

Maintenance of Accessible Elements

Currently, this Integrated Accessibility Standards Regulation (IAS) does not apply to business as it is not applicable to our business and strategic direction.

 

Part V – Customer Service Standards

Initiative Action

Establishment of policies, practices and procedures


Onlia has developed and implemented an Accessibility Policy which outlines each area within the Customer Services Standards and ensures compliance. Please refer to the accessibility policy posted on Onlia’s website and Onlia’s policies posted on ADP Workforce Now.

 


 

 

Use of service animals and support persons

Notice of temporary disruptions

Training for staff, etc.

Feedback process for providers of goods or services

Notice of availability of documents

Format of documents

Compliance

Accessibility report