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• Blogs

  • 2018 Year in Review
  • 2019 Year in Review
  • Vision Zero: A 2020 Update
  • 2020 Year in Review
  • 2022 was an exciting year of milestones for Onlia
  • 3 endorsements for new drivers to consider
  • 4 things to know before buying your first car insurance policy
  • 5 Habits to Help Reduce Gas Consumption
  • How to Choose the Right Car Insurance in Ontario
  • Tips for Driving in Sunny Weather
  • 5 Winter Driving Safety Tips
  • 6 Months With Onlia Insurance: A Customer Review
  • Post Pandemic: 6 Tips For Hitting the Road Again
  • How to Safeguard Your Home Against Theft
  • 7 things you may not know about your Onlia insurance policy
  • A First-Time Homebuyer's Guide
  • A Vision Zero Dream for Canada
  • Welcome Back to The Dispatch: April 2021
  • Active & Eco-Friendly Transportation is on the Rise
  • Winter Driving Explained
  • All-in-one guide to the Onlia Insurance App
  • Are Your Brakes Making You Sick?
  • Arrive Alive This Holiday Season
  • New Transit Options May be Coming to Ontario
  • Toronto’s New Speed Enforcement Cameras
  • A Driving School Refresher
  • Beach Safety Social Distancing and Sandcastles
  • Best Practices For Pulling Over
  • Bike Etiquette for Beginners
  • Bike Share 101
  • Bundling is an easy process for Glenn Brown
  • Buyer Beware: Ghost Brokers
  • Buying an Onlia Home Insurance Policy Online
  • Can an App Improve Road Safety?
  • Can Homeowners be Sued if You Slip in Front of Their Home?
  • Can I get Home Insurance With Knob and Tube Wiring?
  • Can Renovations or Construction Affect Home Insurance?
  • Can You Buy a Car With a G1 Licence?
  • Can You Get Fined for Eating and Driving in Ontario?
  • Can You Get Fined For Not Clearing Snow Off Your Windshield?
  • Onlia Insurance Highlights from 2018 International Auto Show
  • Deep Cleaning Your Car 101
  • Car Insurance Claims Dos and Donts
  • Car Insurance Coverage: Everything You Need to Know
  • Direct Compensation — Property Damage
  • Car Insurance for New and Young Drivers
  • Different Types of Car Insurance | Onlia Insurance
  • Car Seat Safety Tips
  • Tips for new car shopping
  • Car subscription services in Ontario
  • Catch Sight of Your Blind Spots
  • Don't Lose Sight of Your Blind Spots
  • Collision Insurance Coverage
  • Commercial Trucking: Driving Alongside Essential Deliveries
  • Common Causes of Flat Tires
  • Comparing Car Insurance Companies
  • All About Comprehensive Car Insurance
  • Condo Insurance Coverage Explained
  • Condo Insurance for Loss Assessment Coverage
  • Condo vs. Home Insurance
  • Car insurance 101
  • Cycling in Heels — Bike Lane Safety
  • Cycling in Heels — Bonny's Safety Dream
  • Cycling In Intersections
  • Cyclist Safety Tips
  • Digital Pink Slips and Distracted Driving
  • The Dispatch: November 2021
  • Distracted Driving Really Grinds Our Gears
  • Do You Need Home Insurance When Renting?
  • Does Car Insurance Cover Tires?
  • Does Home Insurance Cover Appliances?
  • Does Home Insurance Cover Electrical Damage?
  • Holiday Hazards in Your Home
  • Driving Defensively, Not Aggressively
  • Tips for Driving in Wet Weather
  • The Risks of Driving Drowsy
  • E-hogs Tesla Tequila and Three-Tired Cars
  • Welcome Back to The Dispatch: June 2021
  • Daylight Saving Time Road Safety
  • Fall Home Maintenance: Closing the Cottage
  • The February Dispatch
  • Optimize Your Insurance Savings
  • Fire Safety in the Kitchen
  • Flood Insurance: High-Risk Zones and Coverages
  • 4 Ways to Enjoy Family Day Without Worry
  • How to Get a Driver's Licence In Canada
  • Getting Your Ride Ready For the Drive-In
  • Tips for Driving on the Highway
  • Guide to E-Bikes and E-Scooters in the City
  • Halloween Street Safety
  • Halloween Safety Tips
  • Why Happy Drivers Make Safe Drivers
  • Headlights 101
  • Onlia Gives Back: Holiday Helpers
  • Holiday Safe Driving Tips
  • Home and Rent Prices During COVID
  • Home Insurance Against Fire
  • Home, Condo, or Tenant Insurance: Which Is Right for You?
  • Home Insurance vs. Building Insurance
  • Home Insurance vs. Contents Insurance
  • Home Insurance vs. Mortgage Insurance
  • Home Insurance vs. Tenant Insurance
  • How poor driving affects insurance
  • How Does Car Insurance Work in Ontario?
  • How Dog Breed Affects Your Home Insurance
  • How Home Insurance Protects Against Porch Piracy
  • How Is Fault Determined in Home Insurance?
  • How Car Insurance Premiums are Calculated?
  • How Is Your Home Insurance Premium Calculated?
  • Earn Cashback with the Onlia Insurance App
  • Welcome Back to The Dispatch: July 2021
  • How Mortgage Insurance Impacts your Borrowing Power
  • How Onlia is Staying Together, Apart
  • How Rewards Can Make You a Safer Driver
  • How Safe Driving Saves You Money on Car Insurance
  • How to Choose the Right Repair Shop
  • How to Drive Safely in Freezing Rain
  • How to Improve Your Contextual Score on the Onlia App
  • Keep Your Kids Safe During Back to School
  • How to make a claim with the Onlia Insurance App
  • Preparing Your Home for the Spring Thaw
  • How to Protect Yourself Against Identity Theft
  • Safely Storing your All Season Tires
  • Get Your Tree Home Safely
  • How to Save on Home Insurance
  • How to Store Your Winter Tires
  • Car Theft Insurance: An Answer to a Growing Problem
  • Introducing Onlia Auto Insurance
  • Introducing: The Ultimate Dining Card
  • Is Your Home Insured for Flood and Water Damage?
  • The January Dispatch
  • A guide for new drivers on safe driving behaviours
  • Keep Your Kids Safe On The Street
  • Know Your Tow Truck Rights
  • Light Up The Night for Road Safety
  • Long Weekend Driving Tips
  • Long Weekend Road Trips Near Toronto
  • Three Clicks to Your Perfect Policy
  • Making of the Onlia Insurance Cloud Car
  • The May Dispatch
  • Micromobility explained
  • Mobility & the Law
  • Mortgage Brokers vs. Direct Lenders
  • New to Canada: Getting Your Licence
  • New to Canada: Getting Auto Insurance
  • The November Dispatch
  • All About: Educating Young Drivers
  • Welcome Back to The Dispatch: October 2021
  • Onlia Answers: Your Insurance Questions
  • Onlia Insurance App vs. Other Safe Driving Apps
  • Telematics 101
  • Onlia Safety Wall of Shame
  • Onlia Winter Safety Index
  • Ontario Approves Digital Auto Insurance Slips
  • Distracted Driving Law Updates in Ontario
  • Ontario Introduces New Regulations for Tow Trucks
  • 2021 Transportation Predictions
  • Our Complete Guide to Home Insurance Coverage
  • Overcoming Driver Anxiety
  • Parents & Teens: How to Create the Safest Drivers
  • Parking Lot Safety
  • Pedestrian Safety Tips
  • Pool Safety Explained
  • Pre-construction Condos in Toronto
  • Preparing for Autonomous Vehicles
  • Protecting Your Car From Snow and Ice
  • Renters Insurance: Coverage, Cost and More
  • Driving on Rural Roads
  • Road Safety 101: Suburban Roads
  • Road Safety 101: Driving on Urban Roads
  • Road Safety Myths
  • Emergency Roadside Safety Tips
  • RV and Van Life
  • RV Driving Tips for Beginners
  • Safe Driving Tips for New Drivers
  • National Safe Driving Week
  • Onlia Answers: Your Safety Questions
  • Planning a Backyard Wedding
  • Safety New Year's Resolutions
  • Safety Starts With Us
  • Saving Up For Your First Home
  • Top Road Trips in Ontario
  • School Zone Safety
  • Seasonal Vehicle Maintenance Checklist
  • Onlia Insurance's Brand Values Explained
  • Should You Buy or Rent a Condo?
  • Upgrade Your Home Safety
  • Six Road Laws You May Not Know You're Breaking
  • Stay Safe Around Snow Plows
  • Clearing the Snow Off Your Vehicle
  • When are Hosts Liable for Guests Drinking and Driving?
  • Braking Distance: How Far is Far Enough?
  • New Speed Limits for Ontario's 400-Series Highways
  • Spring Car Maintenance
  • Safe Driving Tips for Daylight Saving
  • Steering Wheel Safety
  • Streetcar Safety Tips
  • Summer BBQ Safety Tips
  • 5 Safety Tips for Parents of Young Drivers
  • Tenant Insurance 101
  • Tenant Insurance For Students
  • Do You Know Your Road Safety Signs?
  • Testing the Air Quality in Your Home
  • How to Drive Safely This Thanksgiving
  • The Benefits of Buying Direct
  • The Benefits of Car Insurance with Onlia for New Canadians
  • The Calmedy Commute
  • The Cost of Owning an Electric Vehicle
  • The December Dispatch
  • The Dispatch 2021
  • The Dispatch: January 2022
  • The Dispatch: March 2022
  • Vision Zero: Creating Safer Roadways
  • Driver Safety Programs
  • The Millennial Migration: Moving From City to Country
  • The Subculture of Street Racing & Its Impact on Others
  • Tips for Cycling in the Winter
  • Tips for De-Icing Your Car
  • Tips for Staging Your Home
  • Tom's Tire Pressure Tips
  • Top 10 Things You Need In Your Winter Car Emergency Kit
  • Transportation Tech: Moving Through Cities
  • Understanding Deductibles in Auto Collision Insurance
  • COVID and Cottages: The Urban and Rural Divide
  • Using Tech to Protect Against Theft
  • We Share Our #NearMissToronto Stories
  • Welcome to Onlia
  • Driving in Stormy Weather? Here’s What You Should Know
  • What Happens After You Submit a Claim?
  • What Happens When You Drive High
  • What Happens When You Get a Ticket in Another Country
  • What Happens When You Get a Ticket in Another Province?
  • What happens when your landlord decides to renovate?
  • What is Accident Forgiveness Insurance
  • What is Long-term Parking Coverage
  • What to Buy with Your Onlia Sense Cashback - Onlia Insurance
  • What to Consider When Buying Your First Car
  • A Step-by-Step Guide: What to do After an Auto Collision
  • What to do After a Hit and Run
  • What to do if your car has been broken into
  • What to do When Your Car Starts to Slide on Ice
  • What to Do When Your Windshield Cracks
  • What You Need to Know About Stop-Arm Cameras on School Buses
  • What You Need to Know About Uninsured Motorist Coverage
  • What You Need to Know Before Buying Home Insurance
  • When to Start Shopping for Home Insurance
  • Why Bundling is Better
  • Why Third-Party Liability Car Insurance Is a Must-Have
  • What To Put In Your Car Emergency Kit
  • Winter Tires 101
  • Your Brain on Distraction
  • Your Guide to Landlord Insurance Coverage

• Corporate Information

• Articles

  • 8 in 10 Canadians Admit to Having an "Inadvertent Lead Foot"
  • LowestRates.ca Customers Can Now Compare Rates From Onlia
  • Onlia & ILR Car Control School Team Up
  • Onlia and Ultimate Dining Card Team Up to Reward Safety
  • Onlia Announces New Chief Executive Officer and President
  • Onlia Celebrates a Safe Return to Summer Road Travel
  • Onlia Insurance Invites Ontarians to Go Online With Onlia
  • Onlia Joins with Carrot Rewards to Make Canada Safer
  • Onlia Launches Group Benefits
  • Onlia Launches Digital Insurance in Ontario
  • Onlia Partners with FRISS to Prevent and Fight Against Fraud - Onlia Insurance
  • Onlia Partners with Torstar for Major Integrated Campaign
  • Onlia Partners with Young Drivers of Canada to Gamify Safety
  • Increase in Driving Under the Influence Anticipated this Year
  • Onlia Steers their Message in a New Direction Just in Time for Epic Snowfalls
  • Onlia Supports Auto Insurance Reform in New Ontario Budget | Onlia
  • Onlia's Clever New Campaign is Obsessed with Road Safety
  • Perch and Onlia Insurance announce partnership
  • Premium Holiday: Onlia Waives Insurance Payments for One-Month Amid Pandemic
  • RATESDOTCA Announces Customers Can Now Compare Rates From Onlia - Onlia Insurance
  • ROAM and Onlia announce partnership
  • Onlia Sponsors Millennial Money Podcast

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• auto-insurance

  • eligibility

    • Are all drivers eligible for Onlia insurance?
    • Are there any restrictions on the types of cars you insure?
    • Do you cover vehicles used for ridesharing? (Uber, Lyft, etc.)
    • Do you cover vehicles used for delivery? (Uber Eats, Amazon Flex, etc.)
    • Do you insure commercial vehicles?
    • Do you insure customized cars?
    • Do you insure recreational vehicles? (RV, motorhome, snowmobile, etc.)
    • Do you insure motorcycles?
    • What are my options if my previous insurer(s) cancelled my policy?
    • Do you offer insurance outside Ontario?
    • Do you insure right-hand drive vehicles?
    • Do you insure G1 drivers?
    • Do you cover vintage cars?

  • getting-an-auto-insurance-quote

    • Can I buy Onlia insurance through a broker?
    • Can I get a quote for someone else?
    • The information you have for me is incorrect. How do I change it?
    • What is business use?
    • Can you provide an insurance quote for me?
    • What information do you get from my driver's licence?
    • There is a G1 driver in my household. Should I add them to my insurance policy?
    • What's the difference between a primary, secondary and occasional driver?
    • What does it mean to exclude a driver?
    • What if my car is in a business name?
    • My car is leased. What should I do?
    • How do I get a quote?
    • I don't have a car yet. Can I still get a quote?
    • How do I get a quote for multiple vehicles?
    • My vehicle isn't showing up in the search bar. What should do?
    • My new vehicle isn't showing up in search. What should I do?
    • How do I add another vehicle to my quote?
    • Do I need to add all the drivers in my household?
    • I have a special licence class. Can I get insurance with Onlia?
    • How do I confirm my quote?
    • I recently moved to Ontario. How do you calculate my licensed and/or claims-free years?
    • Can I get temporary insurance?
    • My license was originally from another country. What should I enter as my number of years licensed?
    • I don't know my claims/ticket/license history.
    • Can you email me my quote?

  • choosing-the-right-auto-coverage

    • What coverage do I get through Onlia insurance?
    • What is full coverage and do I need it?
    • What coverage is required to drive in Ontario?
    • Do you offer full coverage?
    • If I insure more than one vehicle with Onlia, do I need to have the same liability on all my insured vehicles?
    • What other coverages do you offer for my car?
    • I only want liability coverage for my vehicle.
    • My vehicle is in storage. How do I put it under long-term parking?
    • How do I customize my coverages?

  • purchasing-auto-insurance

    • How do I purchase my policy?
    • Can I buy a policy for someone else?
    • I can't find my home address.
    • Can I buy a policy and be covered the same day?
    • Why did my price change before purchasing my policy?
    • I updated my driver or coverage details in my quote. Why didn't my price change?
    • My policy is set up. How do I get my insurance documents?
    • Can you cancel my insurance policy with another company?
    • I've submitted my order. What now?
    • Where can I see my policy?
    • Is there any paperwork to fill out to buy a policy?
    • Why isn't my VIN matching?
    • I got a message saying you can't offer me insurance. Tell me more.
    • I haven't received the email to confirm my purchase / activate my account.
    • When will my insurance take effect?
    • Will you cancel my old insurance company?
    • I just purchased a policy, am I good to drive now?
    • Do you charge first and last?
    • My dealership is asking for proof of insurance.
    • How can I get an OPCF5?
    • How long does it take to get approved for insurance?
    • Can I get insurance for a car that I do not own?
    • I keep getting an error message. What do I do?

  • your-auto-insurance-premium

    • How do you calculate my price for car insurance?
    • How does your daily premium structure work?
    • What is the cheapest car to insure?
    • Will a ticket impact my premium?
    • How does ticket forgiveness work?
    • Why is my premium higher than I expected?
    • How can I lower my price?
    • Do demerit points impact my premium?
    • How does accident forgiveness work?
    • I found a cheaper quote elsewhere. Is there anything you can do?
    • Do I get a discount for bundling my car and home insurance?
    • Is tax included in my price?
    • What discounts can I get on car insurance?
    • My rate is lower than expected. Why?
    • Do I get a discount for attending drive school/training?
    • What is Onlia's bundle discount?
    • What are Onlia's safe-driving discounts?
    • How do discounts work?

  • what-does-my-auto-insurance-cover

    • Where am I covered to drive?
    • What if I get into a collision with an animal. Is this covered?
    • What if someone else drives my car. Is this covered?
    • Are passengers in my car covered if they get hurt in a collision?
    • My windshield was cracked. Am I covered?
    • Is my trailer covered?
    • My car got broken into. Am I covered for items stolen from my car?
    • How do I know what my auto policy covers?
    • Am I covered for a rental car?
    • I carry construction tools in my car. Is that really a big deal?
    • Where can I find my coverage limits?
    • Do you cover roadside assistance?
    • Am I covered driving a friend’s vehicle?

• home-insurance

  • eligibility

    • Do you offer insurance outside Ontario?
    • Can you insure my cottage?
    • Do I need insurance if I rent?
    • Why should I get home insurance?
    • I'm a landlord, can you insure my property?
    • Why am I not eligible for Onlia home insurance?
    • Do you offer renter's insurance?

  • getting-a-home-insurance-quote

    • What is business use at home?
    • How do I get a quote?
    • How do I confirm my quote?
    • I can't find my home address.
    • Why do you want to do a credit check?
    • Can I buy Onlia home insurance through a broker?
    • I live in an apartment inside a house. What property type do I select?
    • What if I only rent one room in a house?
    • What if I rent the basement in a house?
    • Can I get temporary insurance?
    • Can you email me my quote?

  • choosing-the-right-home-coverage

    • Do I need extra coverage for valuables?
    • Do I need insurance if I rent?
    • Why should I get home insurance?
    • Why do I need liability coverage in my home insurance?
    • What other coverages do you offer?
    • What do the coverage percentages mean?
    • What is guaranteed replacement cost?
    • What does “all perils” mean?
    • What coverage do I get with Onlia home insurance?
    • Can I increase my coverage for high-value items?
    • Do you offer earthquake coverage?
    • How do I customize my coverages?
    • Do you provide coverage for wind/hail storms?

  • purchasing-home-insurance

    • Can you provide an insurance quote for me?
    • How do I purchase my policy?
    • Can I buy a policy for someone else?
    • Can I buy a policy and be covered the same day?
    • Can you cancel my insurance policy with another company?
    • I've submitted my order. What now?
    • Where can I see my policy?
    • Is there any paperwork to fill out to buy a policy?
    • I haven't received the email to confirm my purchase / activate my account.
    • I found a cheaper quote elsewhere. Is there anything you can do?
    • When will my insurance take effect?
    • Will you cancel my old insurance company?
    • How do I add a second homeowner to my policy?
    • How long does it take to get approved for insurance?
    • My landlord or mortgage company is asking for proof of insurance
    • I keep getting an error message. What do I do?

  • your-home-insurance-premium

    • How does your daily premium structure work?
    • How do you calculate my price for home insurance?
    • Do I get a discount for bundling my car and home insurance?
    • Is tax included in my price?
    • What discounts can I get on home insurance?
    • My rate is lower than expected. Why?
    • What is Onlia's bundle discount?
    • How do discounts work?

  • what-does-my-home-insurance-cover

    • What is covered by my home insurance?
    • Are my spouse/children/significant others covered?
    • Is my outdoor property covered?
    • Is my self-storage unit covered?
    • Does my home insurance cover identity theft?
    • What does my tenant insurance cover?
    • Is my roommate covered?
    • Am I covered if something gets stolen outside of my home?
    • I can't live in my home, and need alternative accommodation. Does my home insurance cover this?
    • Is my stuff covered when I'm travelling? (e.g. luggage)
    • Is business use at home covered?
    • Is legal assistance covered?
    • Do I need extra coverage for valuables?
    • Does my home insurance cover flooding?
    • I'm renting out my home. Will I still be covered?
    • I'm a student away at school. Is my stuff covered?
    • My home is under renovation. Is it still covered?
    • Do you cover wood stoves?
    • Will you cover damage to my roof?
    • Do you provide coverage for wind/hail storms?
    • How long can I leave my house?
    • Where can I find my coverage limits?

• billing

  • general-payment-information

    • Where can I find my bill?
    • What payment methods do you accept?
    • Can I change my payment date?
    • How do I change my payment information?
    • Can I make a partial payment?
    • What happens if the payment date falls on a weekend or public holiday?
    • How much is my next bill?
    • I cancelled my policy, why did you still charge me?
    • Why do I have two invoices this month?
    • Why don't the numbers on my invoices add up?
    • The website keeps declining my credit card.

  • down-payment

    • Can I use the down payment to cover a missed payment?
    • If I cancel my insurance, how is the down payment credited to my account?
    • Why does Onlia take a down payment?
    • What is my down payment used for?
    • Do you charge first and last?
    • If I sign up for insurance, do I have to pay up front?
    • Do I have to pay another down payment when I'm adding a product to my existing account?
    • Why is there a down payment invoice listed under Billing?

  • first-invoice

    • Why is my first bill higher than I expected?
    • When is my first payment?
    • I thought I already paid when I signed up?
    • Why did my premium change after purchasing my policy?

  • missed-payments

    • What happens if I miss a payment?
    • I missed the payment date. Can I make a payment now?
    • Why was I charged a NSF fee? Can you refund it?
    • Can I use the down payment to cover a missed payment?
    • My payment hasn't come out yet.
    • I’m unable to make my monthly payment. What options are available to me?
    • My policy was cancelled for non-payment. Can I pay off the outstanding balance now?
    • I thought I already paid when I signed up?
    • I don't see the option to make an online payment.
    • I received a letter that my policy will be cancelled for non-payment.
    • I received a payment confirmation, but in My Account it says that the payment hasn't been received yet.
    • I received a text message from you about a missed payment. Is this legitimate?

  • refunds

    • I changed my coverage and am expecting a refund. When will I receive it?
    • I cancelled my policy. When am I credited for my down payment?
    • I cancelled my policy, when do I receive my refund?
    • Why do I have two invoices this month?
    • Why don't the numbers on my invoices add up?

• claims

  • general-claims-information

    • How do I report a claim?
    • Can I withdraw my claim after reporting?
    • Do you offer 24/7 claims service?
    • How and when will I get paid after a claim?
    • How do I know if my claim is covered?
    • What is a deductible?
    • What can I do if my claim was denied?
    • What if I disagree with the settlement of my claim?
    • When do I have to report a loss to my insurance company?
    • Where can I see an overview of my claims?

  • auto-insurance-claims

    • I've been in a collision. What should I do?
    • When do I need to report a collision to the police?
    • What do I do when my car needs a tow?
    • I hit something with my car. What should I do?
    • I've been in a collision with someone who doesn't have insurance or hasn't provided the info. What do I do?
    • Someone hit my car and drove off. What should I do?
    • I'm getting sued / received a statement of claim. What do I do now?
    • What is a minor claim?
    • How do you calculate the value of my vehicle?
    • How do you determine at fault after a collision?
    • Do I have to use your people to fix my car/property?
    • Where can I get my windshield repaired?
    • Will I have to pay a deductible to repair my windshield?
    • What happens if I get sued because of a collision?
    • When is my car totalled?
    • I've heard that most parking accidents are at fault, or 50/50. Is that true?
    • My vehicle was stolen, what do I do?
    • What’s the difference between a minor, major, and criminal conviction?
    • My car is a total loss or write-off. What's next?

  • home-insurance-claims

    • Do I have to replace all lost/damaged items?
    • My home is flooded. Can you help me protect my belongings?
    • How do I determine if my home insurance claim is covered?
    • My house got broken into. What should I do?
    • I need legal assistance. How does that work?

  • injuries

    • I was hurt in a collision. How am I covered?
    • I was injured in a collision and can't go to work/school or take care of my dependants. How can my insurance help me?
    • What are accident benefits and why are they important?
    • I was injured in a collision. Will my premium go up?
    • How long do I have to report a claim if I'm injured in a collision?
    • Do I have to pay for treatment up front?

• your-insurance-policy

  • general-policy-changes

    • How often should I review my policy?
    • How often can I change my policy?
    • Can I add or delete coverage to my policy?
    • When will changes to my policy take effect?
    • I've legally changed my name. How do I update my insurance?
    • How do I change my phone number?
    • How do I change the start date of my policy?
    • Can I change the effective date to today (or earlier)?
    • How and when do I create a new account?
    • What does it mean when there are pending changes in My Account? Can I cancel them?

  • auto-policy-changes

    • How do I add another vehicle to my account?
    • Someone in my household recently got their driver's licence. What should I do?
    • I just got married. Should I make any changes to my auto insurance?
    • My child has a driver’s licence but is away at school most of the year. Do I still need to add them to my policy?
    • My car is in storage. Do I still need insurance?
    • I'm driving more/less km than I originally thought when I signed up. How can I update this?
    • How do I replace an old vehicle with a new one?
    • Can I remove my family protection coverage?
    • My child has their own car, and their own insurance. Do I still need to add them to my policy?
    • Can I reduce my third party liability coverage?
    • How do I add a driver to my insurance?
    • I'm not using my car as much anymore. Can I lower my coverage?
    • How do I change my financing or leasing company information?
    • Can I keep only fire and theft coverage on my vehicle?
    • How do I bundle my Home & Auto policies?
    • I have a new class of driver’s licence. How do I update my account?
    • My vehicle is in storage. How do I put it under long-term parking?
    • How do I remove an excluded driver from my policy?
    • How do I exclude a driver from my household?
    • How can I remove a driver from the vehicle on my policy?
    • My car is a total loss or write-off. What's next?
    • I'm moving. Do I need to update my car insurance policy?

  • home-policy-changes

    • How do I update my property details?
    • I'm now renting out my home. What should I do?
    • I'm moving, do I need to update my home insurance?
    • I have refinanced my home. What now?
    • What changes impact my home insurance premium and how?
    • I'm doing renovations. How does that impact my insurance?
    • I paid off my mortgage. Do I have to let you know?
    • My office job allows me to work from home – do I need to let you know?
    • How do I update my mortgage information?
    • How do I cancel my home insurance?
    • How do I add a second homeowner to my policy?
    • How do I add a mortgage to my policy?
    • How do I bundle my Home & Auto policies?

  • cancellation

    • I have more than one policy with Onlia. Will cancelling one policy affect the other?
    • When can I cancel my insurance?
    • Do I have to sign anything when I cancel my insurance?
    • Does it cost me anything to cancel?
    • How do I cancel my insurance?
    • How can I get a binder letter/letter of experience?
    • I cancelled my policy, why did you still charge me?
    • Why are you cancelling my policy?

  • renewal

    • Why did my auto insurance premium change at renewal?
    • Will my policy renew automatically?
    • Do I need to do anything to renew my policy?
    • Will all my insurance policies renew at the same time?
    • Will a collision affect my premium at renewal?
    • I was injured in a collision. Will my premium go up?
    • Will a ticket impact my premium?
    • How does ticket forgiveness work?
    • Do demerit points impact my premium?
    • How does accident forgiveness work?
    • Why can't I make changes to my upcoming renewal?
    • How do I cancel my renewal?
    • There’s a change in my driving record. Will this impact my insurance?
    • Why did my home insurance premium change at renewal?

• my-account

  • signing-in

    • I can't remember my log in details for My Account.
    • How do I change my password?
    • How do I change the email address associated with my Onlia account?
    • I can't sign in to my account. What gives?
    • How do you keep my information private?
    • I had to set up a new account, and my email address is not being accepted.
    • How do I access My Account?
    • I need help unblocking my account.
    • How do I delete my account?

  • insurance-documents

    • My dealership is asking for proof of insurance.
    • Where can I find my policy number?
    • How can I get an OPCF5?
    • Where can I find my coverage limits?
    • My landlord or mortgage company is asking for proof of insurance
    • Why did my premium change after purchasing my policy?

  • your-pink-slip

    • Am I allowed to drive if I haven't received my pink slip yet?
    • I lost my pink slip, can I get a new one?
    • When do I receive my pink slip?
    • Where can I find my pink slip?
    • Where can I find my digital pink slip?
    • I haven't received my pink slip yet.

• onlia-insurance-app

  • getting-started

    • Which phones work with the Onlia Insurance app?
    • Do I need any additional hardware to use the Onlia Insurance app?
    • How does the app detect a trip?
    • How do I get started with the app?
    • Why does the app request to always have my location?
    • Why do I need an account?
    • Why do I need to verify my account?
    • Why do you need to know my personal information? (age, postal code, phone number)
    • What settings do I need on my phone for the app to work?
    • Which phones don't fully support Onlia Insurance?
    • My phone doesn't support Onlia Insurance. Can I still use the app to earn rewards?

  • cashback-and-rewards

    • I've earned a reward. How do I redeem it?
    • How do I earn cashback?
    • How is cashback sent to me?
    • Can anyone with Onlia insurance earn cashback?
    • What if I don’t maintain my driver star rating?
    • Where can I see the rewards that I've earned?
    • How do I earn rewards?
    • When will I receive my cashback?
    • Can I still earn cashback if I get Onlia insurance but cancel it later?
    • How do I use my Ultimate Dining Card?
    • Where can I use my Ultimate Dining Card?
    • When does my Ultimate Dining Card expire?
    • What is an Ultimate Dining Card?
    • How do I connect my Onlia Insurance app account with my Onlia vehicle policy?
    • Where can I find the answer for my cashback reward e-Transfer security question?
    • How do I deposit my cashback reward?

  • trips-and-scoring

    • Will my driving score affect my Onlia insurance premium?
    • What do the drive score stars mean?
    • How can I improve my driving score?
    • Do I need to have the app open all the time?
    • How do I see a break down of my trip score?
    • Will I be penalized for unsafe driving?
    • Can I remove a trip where I was a passenger, not a driver?
    • I don't want the app to record all of my trips. Can I disable trip detection?
    • What is my driving score based on?
    • What counts as a trip?
    • What's the difference between my individual trip score and my monthly score?
    • What counts as distracted driving during a trip?
    • Are Android Auto and Apple Carplay supported in the app?
    • What is my contextual score based on?
    • What are badges?

  • leaderboard

    • What is the in-app leaderboard?
    • How are my leaderboard points calculated?
    • How do I collect leaderboard points?
    • Can I remove myself from the leaderboard?
    • When is the leaderboard updated?

  • troubleshooting

    • The travel distance and duration recorded don't always match my actual trip. Why?
    • Help, the app is draining my battery!
    • The app doesn't record all of my trips.
    • The app said I was distracted after I finished my trip, what gives?
    • The app tells me I was distracted, but I wasn't.
    • I placed a handsfree call using Siri / Bluetooth / car kit / etc., but the app still logged it as a distraction. Why's that?

  • settings

    • I forgot my sign in details for the Onlia Insurance app. What should I do?
    • How do I enable push notifications?
    • Am I using the latest version of the app?
    • How do I change my personal information and account settings? (password, email address, etc.)
    • How do I delete my Onlia Insurance app account?
    • How do I connect my Onlia Insurance app account with my Onlia vehicle policy?

  • privacy-and-feedback

    • How are you using my data?
    • I have feedback or a question about the Onlia Insurance app that isn’t answered here.
    • How does your app protect my personal information?
    • What if my phone is lost/stolen?

• compliments-and-complaints

  • compliments-and-complaints

    • What if I disagree with the settlement of my claim?
    • How can I provide feedback about your product or service?
    • How do I file an official complaint?
    • How do I share my positive experience with Onlia?
    • How do I report insurance fraud?
    • Who is the Ombudsman?
    • What can I do if the Ombudsperson is unable to help?

• about-onlia

  • about-onlia

    • Tell me more about Onlia
    • What is Onlia insurance?
    • What makes Onlia insurance different?
    • What is the Onlia Insurance app?
    • Do you have partners?
    • What are your business hours?
    • Where are you located?
    • Are you a Canadian company?
    • Do you offer pet, health, or life insurance?
    • Do you offer coverage for boats/watercrafts?
    • Do you have a French website?

• Renters Insurance

Help

• Compliments and Complaints
• Report Fraud to Onlia

Offers

• Home and Auto Insurance
• Bundle to Save on Car & Home Insurance with Onlia

Savings

• Discounts
• Switch and Save
• Savings Calculator