Compliments and Complaints

  • The Ombudsperson is a neutral third party who objectively reviews complaints. They may work with you and Onlia to gather information and investigate the complaint to determine if there is another possible resolution.

  • If you are not satisfied after the Ombudsperson’s resolution, then you have the right to have your situation reviewed by the General Insurance OmbudService.

  • If you are aware of someone who is making false or exaggerated insurance claims, or who is illegally posing as an insurance broker to defraud others, please report it to us.

    All tips are anonymous unless you would like to provide your name and contact information to discuss the issue in further detail. Any personal information you provide is collected and protected by our Privacy Notice.

  • If you don’t agree with the settlement of your claim, make sure to let your adjuster know right away. Your adjuster will try to resolve the issue with your carrier. If you still aren’t satisfied, you can file a complaint.