Missed Payments

  • Missing a payment depends on your carrier. Give us a call at 1 844-472-7905.

  • You can move your payment date to a different date one time, which may help you in this scenario. Get in touch with your broker or carrier directly to discuss your options.

  • NSF fees are issued by your bank if there aren’t enough funds in your account to pay your insurance bill. Onlia does not charge NSF fees, so any refund inquiries should be directed to your bank.

  • You can't use the down payment to cover a missed payment. Your down payment goes towards your last month’s bill.

  • If you're a Verassure customer, we have initiated the cancellation of your insurance with Onlia due to non-payment of policy premiums. We understand mistakes happen, so you have a final opportunity to pay your outstanding balance and keep your coverage. You'll receive an email with details on when we'll reattempt payment.

    For other carriers, follow the instructions on the letter you received, or contact your broker directly.

  • You can call us and we'll process your payment. Some carriers may try to take payment again and you'll receive a notification for which date. 

    Note that any outstanding balance needs to be cleared before you can purchase another policy with us. We recommend getting coverage with a different provider if you need insurance right away.

  • If your policy is with Verassure, you won't be able to log in to make a payment online. We'll reattempt payment later in the month and notify you by email to let you know when we're going to do it.

    If you're with a different carrier, this can vary. Give us a call at 1 844-472-7905 to speak with a broker.

  • We've made it easier for Verassure customers to ensure their policies don't get cancelled for non-payment. Instead of requiring you to manually log in and pay a missed bill, we'll automatically attempt payment again later in the month. You'll be notified before we attempt to take payment to ensure you have enough funds to cover it. 

    If you previously missed your payment on the 10th and paid it later in the month, your payment was late. Unfortunately, selecting your monthly payment date was not an option for Verassure. 

    In most cases, when your Verassure policy expires, we can place you with a new carrier that allows you to select your payment date.

  • Don't worry, it's us! You received a text message from us because you have an active insurance policy with us and we were unable to process your payment. We want to make sure you have the opportunity to keep your coverage.

    If you don't want to receive Onlia service messages in the future, simply reply STOP to opt-out. Message and data rates may apply.