How to escalate a complaint
We try our best to make sure you have the best experience. However, if you are not satisfied with how we handled your complaint and want to escalate further, here’s what you can do:
Step 1: Contact the Office of the Ombudsperson
This will require that:
- You have tried to resolve the complaint with us first, and
- You have a written account of your complaint.
The office of the Ombudsperson will acknowledge receipt of your complaint or concern within 2 business days. Then, they will investigate the complaint, and respond within 10 business days. If more time is required to investigate, they may extend their response time to 30 days.
Mail: Office of the Ombudsperson
Verassure Insurance Company
105 Adelaide Street West, 3rd Floor
Toronto, ON M5H 1P9
Step 2: Escalate your complaint to the General Insurance OmbudService
If the Office of the Ombudsperson is not able to resolve a complaint, then you have the right to have your complaint reviewed by the General Insurance OmbudService.