Share your feedback
Compliments and complaints
Have a compliment, complaint, or general feedback you’d like to share? Fill out the form below to send us your feedback and we will get back to you within 3 business days.
If you’ve already reached out to us and we are unable to solve your concern, or you do not agree with the final decision, you may choose to escalate your complaint.
How to escalate a complaint
We try our best to make sure you have the best experience. However, if you are not satisfied with how we handled your complaint and want to escalate further, here’s what you can do:
Step 1: Contact the Office of the Ombudsperson
This will require that:
- You have tried to resolve the complaint with us first, and
- You have a written account of your complaint.
The office of the Ombudsperson will acknowledge receipt of your complaint or concern within 2 business days. Then, they will investigate the complaint, and respond within 10 business days. If more time is required to investigate, they may extend their response time to 30 days.
Email: ombudsman@verassure.ca
Phone: 1-800-268-9680 ext. 4445
Toronto: 416-350-4445
Mail: Office of the Ombudsperson
Verassure Insurance Company
105 Adelaide Street West, 4th Floor
Toronto, ON M5H 1P9
Step 2: Escalate your complaint to the General Insurance OmbudService
If the Office of the Ombudsperson is not able to resolve a complaint, then you have the right to have your complaint reviewed by the General Insurance OmbudService.