Have a question?

We're happy to help and bring more clarity to your insurance.

We’ll help you navigate insurance

Onlia is dedicated to providing the support you need, when you need it. Buying insurance can be overwhelming — we’re committed to bringing clarity on car and home insurance in Ontario.

Whether you have a question about buying online or a qualm about coverage you need, we’re here for you.

Ways to get support

  • Ask our chatbot

    Our digital chatbot is online 24/7, and can help with inquiries about buying and managing your insurance, submitting claims, and more. Click the pink icon near the bottom of your screen to get started.
  • Use My Account

    View your policy documents, update your information, and even change your coverage in My Account — no phone calls required. Our on-screen prompts are simple to follow, making insurance easier than ever.
  • Explore our FAQ

    You have questions, and we have answers. Explore our FAQ below to find information about eligibility for Onlia Insurance, choosing the right coverage, your premium, and more.

Frequently asked questions

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About Onlia

Tell me more about Onlia

Onlia Insurance is a Toronto, Canada-based insurance provider whose policies are underwritten by Verassure Insurance Company. It is a joint venture between Achmea & Fairfax Financial group of insurance companies.

We use smart technology to offer car and home insurance directly online, without the need for brokers, sales agents or paperwork.

At Onlia, our mission is to bring clarity, simplicity, and utility to auto and home insurance. Because Canadians want great coverage without complication — and no matter what turns life takes, to feel supported along the way.

What is Onlia insurance?

Onlia car and home insurance make it easy to protect what’s important. It's all online, meaning you can get a quote and buy insurance in just a few minutes. No brokers, phone calls, or paperwork are required 😊

Since you're in control, our team is unable to provide a quote or set up a policy for you.

What makes Onlia insurance different?

Onlia insurance makes it easier to keep what you love safer. We've built an online insurance platform from the ground up to make it fast and easy to get a quote and purchase a home and auto policy. No waiting, no paperwork, and no phone calls are required.

Even though we're online, we're not robots. There's a caring team to help you when you need us, whether it's guiding you through a claim, or helping you with a question about your policy.

What is the Onlia Insurance app?

Onlia Insurance is our mobile app where users can access their insurance policy, manage their coverage and bills, and use our safe-driving function to earn rewards for driving safely. Learn more about it.

Do you have partners?

Onlia launched in 2018 and is partnered with Canadian and global insurance and financial leaders with over 200 years of experience between them.

Onlia is licensed to provide insurance through Verrasure Insurance Company, a provincially approved and regulated insurer that underwrites Onlia insurance. You can learn more by visiting the Financial Services Regulatory Authority of Ontario (FSRA) list of approved insurance companies in Ontario.

What are your business hours?

Our customer support team is available Monday to Friday, from 9am to 5pm for general questions and inquiries.

Call us at 1-844-472-7905, start a live chat, or send an email to

If you need to make a claim, you can contact our Claims team 24/7 at 1-844-472-7901.

Where are you located?

Our head office is in Toronto, Ontario.

Are you a Canadian company?

Onlia is a Canadian insurance provider based in Toronto. We currently offer car and home insurance in Ontario.

Do you offer pet, health, or life insurance?

We currently offer car and home insurance only.

Do you offer coverage for boats/watercrafts?

We don’t currently offer coverage for boats or watercrafts.

Do you have a French website?

We don't offer support in French yet. We’re working on it!

How to contact us

By phone

Prefer to hear a friendly voice to help answer your insurance questions? Call us Monday — Friday, 9 a.m. - 5 p.m.

Start a live chat or screen share

Start a live chat or screen share session with a customer support rep through our chatbot. Get on-screen assistance and instant answers to your questions during regular business hours, Monday — Friday.

Email us

Have a question after hours? Send us an email at and we’ll get back to you ASAP.

Share your feedback

We want to hear about your experience with us. Please let us know how we're doing, and where we can improve.

Report suspected insurance fraud

If you are aware of someone who is making false insurance claims, or who is illegally posing as an insurance broker to defraud others, please report it here.