Have a question?
We're happy to help and bring more clarity to your insurance.
We’ll help you navigate insurance
Onlia is dedicated to providing the support you need, when you need it. Buying insurance can be overwhelming — we’re committed to bringing clarity on car and home insurance in Ontario.
Whether you have a question about buying online or a qualm about coverage you need, we’re here for you.
Ways to get support
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Ask our chatbot
Our digital chatbot is online 24/7, and can help with inquiries about buying and managing your insurance, submitting claims, and more. Click the pink icon near the bottom of your screen to get started. -
Use My Account
View your policy documents, update your information, and even change your coverage in My Account — no phone calls required. Our on-screen prompts are simple to follow, making insurance easier than ever. -
Explore our FAQ
You have questions, and we have answers. Explore our FAQ below to find information about eligibility for Onlia Insurance, choosing the right coverage, your premium, and more.
Frequently asked questions
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About Onlia
- What is Onlia insurance?
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At Onlia, we make insurance a breeze. Our secret sauce? We’re the only brokerage that gives customers access to multiple insurance companies and competitive pricing, with the freedom to buy online or through a broker. We keep things simple, clear, and stress-free—because insurance doesn’t have to be a headache. Bottom line: we’re here to offer straightforward, flexible options with a friendly touch—and maybe a little swagger.
- Do you have partners?
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Onlia launched in 2018 and has partnered with Canadian and global insurance and financial leaders.
In 2024, Onlia was acquired by the Southampton Group of Companies, and became a member of Registered Insurance Brokers of Ontario (RIBO).
As such, we're partnered with numerous insurance carriers to bring our customers the best coverage at the best price for their needs. Additionally, we partner with other likeminded non-insurance companies to bring our customers and their customers value.
- What are your business hours?
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Our customer support team is available Monday to Friday, from 9am to 5pm for general questions and inquiries.
Call us at 1-844-472-7905, start a live chat, or send an email to support@onlia.ca.
If you need to make a claim, you can contact our Claims team 24/7 via the same phone number.
- Where are you located?
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Onlia’s head office is located in Toronto, Ontario.
- Are you a Canadian company?
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Onlia is a Canadian insurance provider, offering coverage for numerous personal insurance products in Ontario, British Columbia, and Alberta.
- Do you offer pet, health, or life insurance?
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Yes, we offer pet, travel medical, and life insurance through our partners. Visit their individual information pages to learn more and to start your quote.
- Do you offer coverage for boats/watercrafts?
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Yes, we do offer coverage for your watercraft. Visit our boat information page to learn more and to start your quote.
- Do you have a French website?
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We don't offer support in French yet. We’re working on it!
How to contact us
By phone
Prefer to hear a friendly voice to help answer your insurance questions? Call us at 1-844-472-7905, Monday — Friday between 9 a.m. and 5 p.m.