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Have a question?

We're happy to help and bring more clarity to your insurance.

We’ll help you navigate insurance

Onlia is dedicated to providing the support you need, when you need it. Buying insurance can be overwhelming — we’re committed to bringing clarity on car and home insurance in Ontario.

Whether you have a question about buying online or a qualm about coverage you need, we’re here for you.

Ways to get support

  • Ask our chatbot

    Our digital chatbot is online 24/7, and can help with inquiries about buying and managing your insurance, submitting claims, and more. Click the pink icon near the bottom of your screen to get started.
  • Use My Account

    View your policy documents, update your information, and even change your coverage in My Account — no phone calls required. Our on-screen prompts are simple to follow, making insurance easier than ever.
  • Explore our FAQ

    You have questions, and we have answers. Explore our FAQ below to find information about eligibility for Onlia Insurance, choosing the right coverage, your premium, and more.

Frequently asked questions

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Onlia Insurance app

When does my Ultimate Dining Card expire?

You have 90 days to enjoy your Ultimate Dining Card reward. You can check the expiry date and the balance on your card on the Ultimate Dining Card website.

You can redeem your Ultimate Dining Card at any of Recipe’s participating restaurants. To redeem it in-store, present the gift card email at the restaurant. For online or in-app purchases, enter the card number and security PIN under the gift card payment option in the checkout.

Please note that the gift cards we sent as rewards are not reloadable, and cannot be registered on The Ultimate Dining Card website.

Why is the app being discontinued?

The app is being discontinued as part of our company's strategic decision to focus on enhancing our core services and offerings.

When will the app be discontinued?

The app will be discontinued after the final cashback payout window ends on June 12, 2024. At this point, no further updates will be made to the app, and we recommend that you remove the app from your device. If you require support regarding the app or app rewards, you can continue to contact the app support team by email at sense@onlia.ca until June 15, 2024.

What will happen to my driving data that was collected through the app?

Your driving data will no longer be collected or stored by our company once the app is discontinued. We are committed to protecting your privacy and ensuring that your data is handled responsibly.

Will I still be able to report claims through the app?

While you won't be able to submit a claim through the app anymore, you can still easily submit claims over the phone at 1-844-472-7901, via email to claims@onlia.ca, or online in My Account.

What will happen to any cashback rewards I earned through the app in May?

The final cashback payout will be available until June 12, 2024. Please ensure you redeem any outstanding rewards before this date.

Can I still access my policy information through the app?

While you won't be able to access your policy information through the app anymore, you can still easily retrieve all your important details via our website using My Account. We're committed to ensuring you have convenient access to your policy information.

Can I download my data from the app before it is discontinued?

Unfortunately, there is no option to download your data directly from the app. However, if you have any specific data retrieval requests, please contact our customer service team for assistance.

Will there be any impact on my insurance coverage due to the discontinuation of the app?

No, there will be no impact on your insurance coverage due to the discontinuation of the app. Your insurance policy and coverage will remain unchanged, with your information remaining up to date in My Account.

Will I still be able to make payments through the app?

While you won’t be able to make payments through the app after June 12th, you can still easily make payment related updates in My Account on our website.

How can I provide feedback or ask further questions about the discontinuation of the app?

We welcome your feedback and are available to answer any further questions you may have. Please contact sense@onlia.ca, and our team will be happy to assist you.

How to contact us

By phone

Prefer to hear a friendly voice to help answer your insurance questions? Call us Monday — Friday, 9 a.m. - 5 p.m.

Start a live chat or screen share

Start a live chat or screen share session with a customer support rep through our chatbot. Get on-screen assistance and instant answers to your questions during regular business hours, Monday — Friday.

Email us

Have a question after hours? Send us an email at support@onlia.ca and we’ll get back to you ASAP.

Share your feedback

We want to hear about your experience with us. Please let us know how we're doing, and where we can improve.

Report suspected insurance fraud

If you are aware of someone who is making false insurance claims, or who is illegally posing as an insurance broker to defraud others, please report it here.