Your Insurance Policy
From making changes to your policy, to coverages and downloading your insurance documents
General policy changes
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You can change your policy in your account whenever you need to by navigating to Change Requests, selecting the type of request you'd like to make (ie, Home or Auto), and then selecting the relevant option from there.
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As long as it's not in the past, you can set the date that you want your policy changes to take effect.
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You cannot change the start date of a policy that takes effect in the future.
Auto policy changes
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Need to add another vehicle to your insurance?
You can add a vehicle to your policy in your account. Here's how:
Sign in to your account
Navigate to Change Requests
Select Auto
Select Add a vehicle
Fill out your vehicle and driver details, and follow the onscreen prompts to submit to a broker
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Here's how to replace an old vehicle with a new one in your account:
Sign in to your account and navigate to Change Requests. Select Auto and then select the Add a Vehicle button.
Follow the on-screen instructions to add the new vehicle.
Once you've added your new vehicle policy, you need to cancel the policy for the old vehicle: navigate back to Change Requests. Select Auto and then select the Delete a Vehicle button and follow the instructions on screen.
Please note that this is just a request. A broker will review your request and make the necessary changes to your policy and confirm with you.
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New customers can bundle their policies by purchasing them at the same time. You'll automatically receive the discount.
For existing customers looking to add a policy and receive the discount, contact your broker at support@onlia.ca or give us a call at 1 844-472-7905.
Home policy changes
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New customers can bundle their policies by purchasing them at the same time. You'll automatically receive the discount.
For existing customers looking to add a policy and receive the discount, contact your broker at support@onlia.ca or give us a call at 1 844-472-7905.
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Congrats on the new home 🎉
Setting up a policy for your new home is easy - just give us a call at 1 844-472-7905 and we'll sort you out.
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What does my auto insurance cover?
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It's important to know what you are paying for, and how it protects you.
To see the details of your auto policy coverage, sign into your account. Navigate to Risks and Policies, and select the policy documents you'd like to view.
You can also download your full Certificate of Auto Insurance, which provides a more detailed breakdown of your coverage, from the same screen.
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This policy covers you and other insured persons for incidents occurring in Canada, the United States of America and any other jurisdiction designated in the Statutory Accident Benefits Schedule, and on a vessel traveling between ports of those countries. All of the dollar limits described in this policy are in Canadian funds.
You are covered anywhere within Canada and the U.S., excluding Hawaii. Only the coverages listed on your vehicle will extend while you are traveling.
What does my home insurance cover?
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When you have home insurance with Onlia, you’re covered for almost any type of damage to your home. The building, its contents, alternate accommodation, and liability are all covered – this includes your possessions when you’re travelling anywhere in the world.
Pretty awesome, right? We cover these types of damage to your home:
Fire
Lightning
Explosions
Smoke
Water damage
Wind and hail
Riot
Vandalism
Falling objects
Damage caused by vehicles, like cars, aircraft, and watercraft.
For secondary or seasonal homes, the same rules apply, but the coverage amount is a cash limit instead of a percentage based on the total value of the home.
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Your belongings will be protected if they’re ever stolen or damaged. You’ll also have liability coverage if a visitor is injured on the premises.
Insurance documents
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Your Confirmation of Insurance lists all the coverages on your policy. This should be sufficient for your landlord or to show to your mortgage company.
You can download your Confirmation of Insurance in your account: Click Risks and Policies at the top of the page. Find the policy you're looking for, and click Confirmation of Insurance to download.
Please note that we do not directly contact landlords or mortgage companies due to privacy and security reasons.