It’s time to pop a top again and raise a glass to this past year. Grab your confetti and join us in celebrating Onlia’s spirited journey through 2023 — because this year was one of our best yet.
It was a year filled with growth, innovation, and a steadfast commitment to simplicity and clarity for customers. We’re grateful to both new and existing clients who have chosen or stuck with Onlia as their insurer.
In 2023, we upgraded our app rewards program, further digitized the customer experience, and created the first embedded insurance partnership in Canada that benefits you.
There’s an app for that
Onlia elevated its in-app rewards program, allowing customers to earn up to $600 (up from $480) in cashback rewards annually.
A total of 33% of our customers linked their policies to the app, recording 2.18 million trips and awarding close to $300,000 in cashback and rewards.
Increased app usage provided insights to our team that enabled optimizations making it even simpler to use. We bolstered the claims section in the app, allowing customers to now make a home claims right from their phone.
Not too shabby.
In 2023, Onlia welcomed thousands of new customers, marking a significant increase in our growing community.
Embracing digitization, Onlia worked to further improve the customer experience with our chatbot, which received plenty of positive feedback after close to 60,000 interactions.
Our conversational AI chatbot has netted an 88% recognition rate, meaning it can pick up on your questions and it resolved 62% of the issues customers have without human intervention. That means we’re able to help you right out of the gate, no wait or phone queues required.
Our commitment to transparency and simplicity is reflected in our 4.7-star rating on Trustpilot. Plus, we shared a couple of newcomer testimonials in our Magazine.
We extend our heartfelt gratitude to our existing customers for their continued support.
Hey ma, we’re on TV
If you know the line, “I went online with Onlia,” you know our commercials. Thanks to that campaign, and our bustling online marketing presence, we had close to a million visits to our website.
Most of that traffic can be attributed to our branding throughout the year. Check out one of our newest ads below.