Have you ever wondered what the whole process of a car or home insurance claim is like?
Hopefully, you’re never in the pickle of having to file a claim, but life is full of unpredictable events — that’s why you have insurance.
Claims serve as a buffer, helping you financially recover from these unexpected incidents. Whether it’s a minor car accident or a home-related mishap, filing an insurance claim allows you to seek reimbursement for the costs involved in repairing or replacing damaged property.
The reimbursement brings you back to where you were before the event. It’s like having a safety net in place to ensure you’re not left hanging during challenging times.
Types of insurance claims
There are several types of insurance claims that individuals may encounter, depending on the types of insurance policies they hold. Here are some common types found in Ontario, and those covered by Onlia if you have a car and/or home insurance policy with us:
- Car insurance: Ontario requires all drivers to have car insurance. Claims can include those for vehicle damage due to unexpected events like collisions, theft, vandalism and claims for injuries resulting from the instances.
- Property insurance: Condo, home, tenant and landlord insurance covers damage to homes and personal property. Claims may arise from perils like electricity, fire, smoke, water, wind, explosions, theft, vehicle impact or natural disasters.
How and when do I file a claim?
While everyone hopes to never find themselves in a situation where they need to make a claim, the reality is, accidents happen — that’s why you have insurance. If there’s been an incident that’s covered by your car or your home insurance policy, be sure to file a claim as soon as possible.
Filing an insurance claim involves a series of steps:
- Review your policy: Start by reviewing your insurance policy. Understand the coverage limits, deductibles, and exclusions to determine if the situation you’re facing is covered by the policy.
- Assess the situation: If you experience a loss or an event covered by your insurance, asses the situation. For example, in the case of a collision, make sure everyone is safe, and if needed, call first responders and seek medical attention.
- Notify your insurance company: Contact your insurance company as soon as possible after the incident occurs. They will provide you with specific instructions on how to proceed.
- Gather information: When you file a claim, you’ll need to provide detailed information about the incident, including the date, time, location and description of what happened. For car collisions, you’ll information like: the drivers involved – including names, licence numbers, licence plate numbers, car details, number of passengers, and injuries – as well as the name and badge of the investigating officer.
- Provide documentation: Depending on the type of claim, you may need to provide documentation to support your claim. This could include photos of the damage, police reports, medical bills, receipts and any other relevant records.
- Work with the adjuster: Your insurance company will assign a claims adjuster to your case. This person will investigate the claim and assess the damages. Work with them to provide the details they need to process your claim.
- Keep records: Keep copies of all communications with your insurance company, including emails, letters and notes from phone calls. This documentation can be helpful if any issues arise during the claims process.
- Follow-up: If your claim is taking longer than expected to process, don’t hesitate to follow up with your insurance company for updates.
- Stick to deadlines: Make sure you meet all the deadlines set by your insurance company. You don’t want to miss out on having your claim approved.
- Resolution: Once the claims process is complete, your insurance company will provide you with the resolution, which may include payment for damages or benefits, or a determination of coverage.
It’s essential to review your insurance policies carefully and understand the types of coverage they provide. When filing a claim, it’s also important to follow the specific procedures outlined by your insurance company to ensure a smooth process.
Can I withdraw my claim after reporting?
It’s possible to withdraw an insurance claim after it has been reported, but the ability to do so is dependent on several factors, including the type of claim, the stage of the claims process, and the specific policies and procedures of your insurance provider.
These options, if you qualify, can include whether you wish to pay for the damages yourself and if there are no other parties involved.
Remember the exact process of withdrawing a claim can vary from one insurance company to another. It’s crucial to review your insurance policy, contact your insurance provider directly, and follow the specific instructions for withdrawing a claim.
And always act promptly if you’re considering filing or withdrawing a claim to help avoid any potential issues before they arise.
Where can I check on my claim’s status?
For Onlia customers, you can sign in to your My Account online, or contact us during work hours, Monday to Friday, 9 a.m. to 5 p.m for an update on your claim.
Or you can find some of the answers to your questions through our FAQ section.