Have a question?
We're happy to help and bring more clarity to your insurance.
We’ll help you navigate insurance
Onlia is dedicated to providing the support you need, when you need it. Buying insurance can be overwhelming — we’re committed to bringing clarity on car and home insurance in Ontario.
Whether you have a question about buying online or a qualm about coverage you need, we’re here for you.
Ways to get support
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Ask our chatbot
Our digital chatbot is online 24/7, and can help with inquiries about buying and managing your insurance, submitting claims, and more. Click the pink icon near the bottom of your screen to get started. -
Use My Account
View your policy documents, update your information, and even change your coverage in My Account — no phone calls required. Our on-screen prompts are simple to follow, making insurance easier than ever. -
Explore our FAQ
You have questions, and we have answers. Explore our FAQ below to find information about eligibility for Onlia Insurance, choosing the right coverage, your premium, and more.
Frequently asked questions
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About Onlia
- What is Onlia insurance?
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Onlia car and home insurance make it easy to protect what’s important. It's all online, meaning you can get a quote in just a few minutes. No phone calls or paperwork are required 😊
- Do you have partners?
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Onlia launched in 2018 and is partnered with Canadian and global insurance and financial leaders.
Onlia is licensed to provide insurance through Verrasure Insurance Company, a provincially approved and regulated insurer that underwrites Onlia insurance. You can learn more by visiting the Financial Services Regulatory Authority of Ontario (FSRA) list of approved insurance companies in Ontario.
- What are your business hours?
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Our customer support team is available Monday to Friday, from 9am to 5pm for general questions and inquiries.
Call us at 1-844-472-7905, start a live chat, or send an email to support@onlia.ca.
If you need to make a claim, you can contact our Claims team 24/7 via the same phone number.
- Where are you located?
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Onlia’s head office is located in Toronto, Ontario.
- Are you a Canadian company?
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Onlia is a Canadian insurance provider based in Toronto. We currently offer car and home insurance in Ontario.
- Do you offer pet, health, or life insurance?
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We currently offer car and home insurance only.
- Do you offer coverage for boats/watercrafts?
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We don’t currently offer coverage for boats or watercrafts.
- Do you have a French website?
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We don't offer support in French yet. We’re working on it!
How to contact us
By phone
Prefer to hear a friendly voice to help answer your insurance questions? Call us at 1-844-472-7905, Monday — Friday between 9 a.m. and 5 p.m.