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We’ve had many conversations with our customers and community members about the financial strain caused by COVID-19, and are committed to provide as much relief as we’re able to. That’s why we made the decision to waive insurance payments for qualifying Onlia customers in May, 2020.
This was not a payment deferral. We simply decided not to collect premium payments for May for everyone who has been with us as recently as March 31.
If you don’t have insurance with Onlia yet, or joined us more recently, the period for eligibility has passed. That said, we encourage you to see the other support options currently available to Onlia customers – we hope they make it easier to protect what matters during this time.
We activated our safe-driving app, Onlia Sense™, to reward Canadians for making the safe decision to stay home as often as they’re able. App users who had Onlia car insurance as recently as May 1 were eligible receive $20 in cash for making 0 trips over 3 consecutive days.
Following direction from the Canadian government, Onlia employees are staying safe at home, mobilized and working hard to provide consistent and reliable service. Our customer support channels are open, and our claims team is ready to help you 24/7.
Simply put: if you need us, we’re here.
We’ll monitor the situation as it evolves let you know if there are any further changes to our business or the support we’re offering.
For the latest public safety information and advice related to COVID-19, visit Health Canada.