Supporting you through COVID-19 | Onlia

Support and relief during COVID-19
Learn about the help we're offering our customers and community as we get through the crisis together.
We're here for you
All of us here at Onlia are committed to providing you with as much support as we can during the COVID-19 crisis. We want to make sure you have reliable access to your insurance, and feel at ease knowing that your coverage is in place at a time when it's most needed.

We’d like to highlight the flexible options available with Onlia's insurance coverage, and the action
we’re taking to support our customers in these uncertain times.
How we can help
Onlia’s mission is to put the safety of Canadians first. You can rely on that commitment during times like these.
Flexible coverage
Driving less, and staying home more? Adjusting your coverage to fit your situation is easy to do online, 24/7. Policy changes can take effect as early as tomorrow.
No fees
Onlia does not charge late payment, cancellation, or NSF fees. This is something we’ve always believed in, but we hope it’s more helpful now.
As your situation changes, your need for insurance might too. If you ever decide to leave, you’ll pay only for the days you had coverage. No strings attached.
We waived insurance payments for May, 2020
Qualifying Onlia insurance customers received a premium holiday for the month.

We’ve had many conversations with our customers and community members about the financial strain caused by COVID-19, and are committed to provide as much relief as we’re able to. That’s why we made the decision to waive insurance payments for qualifying Onlia customers in May, 2020.

This was not a payment deferral. We simply decided not to collect premium payments for May for everyone who has been with us as recently as March 31.

If you don’t have insurance with Onlia yet, or joined us more recently, the period for eligibility has passed. That said, we encourage you to see the other support options currently available to Onlia customers – we hope they make it easier to protect what matters during this time.

If you have any questions about your insurance, contact us. We’re here to help.

Rewarding safety with Onlia Sense™

We activated our safe-driving app, Onlia Sense™, to reward Canadians for making the safe decision to stay home as often as they’re able. App users who had Onlia car insurance as recently as May 1 were eligible receive $20 in cash for making 0 trips over 3 consecutive days.

Staying safe together

Following direction from the Canadian government, Onlia employees are staying safe at home, mobilized and working hard to provide consistent and reliable service. Our customer support channels are open, and our claims team is ready to help you 24/7.

Simply put: if you need us, we’re here. We’ll monitor the situation as it evolves let you know if there are any further changes to our business or the support we’re offering. For the latest public safety information and advice related to COVID-19, visit Health Canada.

Frequently asked questions

Following direction from the Canadian government, Onlia employees are staying safe at home, mobilized and working hard to provide consistent and reliable service. Our customer support channels are open (though admittedly quite busy), and our claims team is ready to help you 24/7. Simply put: if you need us, we’re here.

As always, you can to make a purchase, manage payments, view your insurance coverage, and make account updates online by signing in.

To make a claim, please call 1-844-472-7901

We’re committed to serving you reliably and consistently while COVID-19 remains an issue. Customer Support is available on the regular hours: Monday to Friday, between 9 a.m. and 5 p.m. If you need help, reach out below and we’ll get back to you as soon as possible.

Please note that you can make a purchase, manage payments, view your insurance coverages, and make account updates online at If you would like to make a claim, please visit our Claims section. 

In lieu of a discounted premium, we offered immediate relief to qualifying customers by waiving premium payments for the month of May, 2020. To be eligible, customers needed to have an active policy as recently as March 31, 2020, with at least one month's premium payment already completed.

While this waiver is not available to customers who have joined Onlia more recently, there are other support options available, like the flexibility to adjust your coverage to better fit your needs during this time. Policy edits are easy to make online, 24/7, with changes taking effect as early as tomorrow.

We know that many customers are dealing with unexpected lifestyle changes. While our premium holiday is no longer available, missing one of your monthly payments will not result in the cancellation of your insurance. Onlia also does not charge any penalties or extra fees for missing a payment. 

The outstanding balance will automatically be added to your next bill the following month. To ensure your next payment goes through, you can: 

  • Check if we have your correct banking information on file in the Account settings section of My Account.  If you'd like to update your banking information, changes must be made 3 business days before the next billing date.
  • Double-check with your bank or credit card company to ensure there are sufficient funds available to cover the amount due.

As always, you can cancel anytime with no penalties and no strings attached.

Before you do, double check with your financing/leasing company. Some companies may require a certain level of coverage on your vehicle, even if you aren’t driving it.

Cancelling your policy will leave you at risk, even if you aren’t driving at all. For example, you’d be on the hook if your car were to get stolen or damaged while uninsured.

If you’re looking to reduce your monthly payment and have more than one vehicle, consider keeping at least one of them insured. 

To cancel your policy:

  1. Sign in to My Account
  2. Select the auto policy you’d like to cancel
In the Policy section, select Cancel and follow the on-screen instructions

As always, you’re able to reduce or remove certain coverages easily in My Account.

If you’re looking for ways to lower your premium, you have a few different options. You can:

  • Increase your deductible, which lowers your monthly payments (learn more)
  • Remove optional coverages
  • Lower your daily KM driven

Before you make any changes to your policy, it’s important to think about the consequences. Removing coverages can leave you at risk if something unexpected happens. If you’re changing your coverage temporarily, remember to change it back when your situation is different.

Need some more advice? Feel free to reach out to us anytime.

To make changes to your policy:

  1. Sign in to My Account
  2. Select the vehicle policy you’d like to make changes to
  3. In the section displaying your coverage, select the Change button, and follow the on-screen instructions

Temporary changes in your vehicle usage do not need to be made in My Account or communicated to us while Ontario is under a state of emergency.

If you’re also driving more KM daily because of deliveries, you don’t need to update this in My Account.
Working from home is automatically covered under your home insurance policy, so you don’t need to worry about it!