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Have a question?

We're happy to help and bring more clarity to your insurance.

We’ll help you navigate insurance

Onlia is dedicated to providing the support you need, when you need it. Buying insurance can be overwhelming — we’re committed to bringing clarity on car and home insurance in Ontario.

Whether you have a question about buying online or a qualm about coverage you need, we’re here for you.

Ways to get support

  • Ask our chatbot

    Our digital chatbot is online 24/7, and can help with inquiries about buying and managing your insurance, submitting claims, and more. Click the pink icon near the bottom of your screen to get started.
  • Use My Account

    View your policy documents, update your information, and even change your coverage in My Account — no phone calls required. Our on-screen prompts are simple to follow, making insurance easier than ever.
  • Explore our FAQ

    You have questions, and we have answers. Explore our FAQ below to find information about eligibility for Onlia Insurance, choosing the right coverage, your premium, and more.

Frequently asked questions

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Compliments and complaints

What if I disagree with the settlement of my claim?

If you don’t agree with the settlement of your claim, make sure to let your adjuster know right away. Your adjuster will try to resolve the issue. As our customer, we want to take care of you.

If you still aren’t satisfied, you can file a complaint.

How can I provide feedback about your product or service?

We'd love to see your feedback! We want to learn from your experience 😍

Share your experience by filling out the form on our Compliments and Complaints page.

How do I file an official complaint?

Fill out and submit the feedback form on our Compliments and Complaints page.

You will receive a response within 3 business days with the contact information of a member of our Complaints resolution team, who will handle your concern. Our goal is to have all complaints resolved within 15 business days.

If we are unable to solve your concern or you do not agree with the final decision, you may choose to escalate your complaint.

How do I share my positive experience with Onlia?

Share the love and leave a review on Google, give a shout-out on FacebookTwitter or Instagram, or simply click the blue feedback button on the right side of your screen! It makes our day 😍

How do I report insurance fraud?

If you are aware of someone who is making false or exaggerated insurance claims, or who is illegally posing as an insurance broker to defraud others, please report it to us.

All tips are anonymous unless you would like to provide your name and contact information to discuss the issue in further detail. Any personal information you provide is collected and protected by our Privacy Notice.

Who is the Ombudsman?

The Ombudsperson is a neutral third party who objectively reviews complaints. They may work with you and Onlia to gather information and investigate the complaint to determine if there is another possible resolution.

What can I do if the Ombudsperson is unable to help?

If you are not satisfied after the Ombudsperson’s resolution, then you have the right to have your claim reviewed by the General Insurance OmbudService.

How to contact us

By phone

Prefer to hear a friendly voice to help answer your insurance questions? Call us Monday — Friday, 9 a.m. - 5 p.m.

Start a live chat or screen share

Start a live chat or screen share session with a customer support rep through our chatbot. Get on-screen assistance and instant answers to your questions during regular business hours, Monday — Friday.

Email us

Have a question after hours? Send us an email at support@onlia.ca and we’ll get back to you ASAP.

Share your feedback

We want to hear about your experience with us. Please let us know how we're doing, and where we can improve.

Report suspected insurance fraud

If you are aware of someone who is making false insurance claims, or who is illegally posing as an insurance broker to defraud others, please report it here.